🎁 Returns & Refunds Policy
1. Eligibility for Returns
We want you to love your purchase! If you’re not completely satisfied, you can return most items within 28 days of delivery for a full refund or exchange.
To be eligible for a return:
- The item must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (order confirmation or receipt) is required.
- Returns must be initiated within 14 days of receiving your order, and items must be sent back within 14 days after notifying us.
2. Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns on:
- Personalised or custom-made gifts
- Perishable goods (e.g., food, flowers)
- Gift cards or digital downloads
- Opened beauty or grooming products
This does not affect your statutory rights if the item is faulty.
3. Faulty or Damaged Items
If your order arrives damaged or faulty:
- Please contact us within 7 days of receipt at [email protected] with your order number and photos of the issue.
- We’ll arrange a replacement, repair, or refund as quickly as possible.
- We cover the cost of return shipping for faulty or incorrect items.
4. How to Return an Item
- Email our team at [email protected] with your order number and reason for return.
- We’ll reply with a Return Authorisation Number (RAN) and instructions.
- Pack your item securely and include your RAN inside the parcel.
- Send to:
Returns Department
Quitting Hollywood
Woodland Place
Hurricane Way
Wickford
Essex
SS11 8YB
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
5. Refunds
- Refunds will be processed to your original payment method within 5–10 working days of receiving the return.
- If your order was a gift, we can issue a gift credit instead of a refund, if requested.
- Shipping costs are non-refundable unless the item is faulty.
6. Exchanges
If you’d like to exchange an item:
- Please specify your desired replacement when requesting the return.
- Exchanges are subject to stock availability.
- We’ll dispatch the replacement once the original item has been received.
7. Consumer Rights
This policy does not affect your legal rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.